Boardroom Excellence Up is committed to protecting the privacy and security of all individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, and disclose personal information, and outlines your rights and choices regarding your data.
By accessing www.boardexcelinst.com or engaging with any of our services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal data:
-
Contact Information: Name, email address, phone number
-
Professional Details: Job title, organisation, board experience
-
Payment Details: Credit card and billing information (processed via secure third-party gateways)
-
Usage Data: IP address, browser type, device ID, and browsing behavior on our site
-
Course Interaction Data: Progress, assessments, and certifications obtained
We collect this information through registration forms, payment portals, email communications, and cookies.
2. How We Use Your Information
We use personal data for the following purposes:
-
To register you for courses and manage enrolment
-
To deliver online content and monitor progress
-
To issue certificates and maintain learning records
-
To process payments and issue invoices
-
To send service updates, newsletters, and promotional offers
-
To improve user experience through analytics and feedback
We do not sell or rent your personal data to third parties.
3. Data Sharing and Disclosure
Your personal data may be shared with:
-
Third-party service providers (e.g., payment processors, hosting platforms, email delivery services) under strict confidentiality agreements
-
Regulatory bodies when required by law or for accreditation
-
Mentors or instructors, when relevant to your enrolled course
All third-party access is granted only to the extent necessary for operational effectiveness and governed by applicable data protection agreements.
4. Data Storage and Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. All data is stored securely using encrypted servers located in data centers that comply with Australian and international security standards.
5. Cookies Policy
We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. Types of cookies we use include:
-
Essential Cookies: For site functionality and security
-
Performance Cookies: To track usage and measure page effectiveness
-
Marketing Cookies: To tailor ads and communications
You can manage or disable cookies at any time through your browser settings, but doing so may affect site functionality.
6. Your Rights
You have the right to:
-
Access the personal data we hold about you
-
Correct any inaccuracies or incomplete information
-
Request deletion of your data (subject to legal limitations)
-
Withdraw consent for marketing communications
-
Object to certain forms of processing
To exercise any of these rights, please email us at support@boardexcelinst.com. We will respond within 30 days of your request.
7. GDPR Compliance (General Data Protection Regulation)
If you are located in the European Economic Area (EEA), our processing of your personal data is subject to the GDPR. Under GDPR, you have specific rights including:
-
The right to be informed about how your data is used
-
The right to data portability
-
The right to restrict or object to processing
-
The right to lodge a complaint with a supervisory authority
We process personal data only with legal bases such as consent, contract fulfillment, legal obligation, or legitimate interest. We ensure your data is transferred, stored, and handled in compliance with GDPR standards.
8. Security Measures
We implement a variety of administrative, technical, and physical safeguards to ensure the confidentiality, integrity, and availability of your personal data. These include encrypted communications (SSL), restricted access to data, two-factor authentication, and routine vulnerability assessments.
9. Children’s Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.
10. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. All updates will be posted on this page with a new effective date. Continued use of our services after updates constitutes your acceptance of the revised terms.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Boardroom Excellence Up
📧 support@boardexcelinst.com